Support at Home
Need a provider to coordinate and manage your Support at Home services?
✔ Immediate start – no waiting lists or delays
✔ Trusted experience – over 66 years supporting older Australians
✔ Real value for money – maximise your funding and maintain independence
✔ Flexible support – we assist at any stage of your aged care journey
✔ Nurse-led care – experienced clinical guidance and oversight
✔ We take care of everything — from rostering to reporting, so your care runs smoothly.
Support at Home Services That Put You First
Lumia Care is welcoming new clients to experience trusted, personalised support at home — with more value, fewer fees, and greater peace of mind. As Australia transitions to the new Support at Home aged care program, many families are wondering what these changes mean for their care. At Lumia Care, we’re here to make the transition simple, supportive, and stress-free.
Whether you’ve recently been approved for Support at Home, are considering changing providers, transitioning from the Commonwealth Home Support Programme (CHSP), or simply need a little extra help around the home, now is a great time to join Lumia Care.
Our Support Workers can assist with everyday tasks such as cleaning, meal preparation, shopping, transport, social support, personal care, and medication reminders — helping you stay safe, comfortable, and independent in your own home. With compassionate, reliable support tailored to your needs, Lumia Care is here to help you live life on your terms.
What Is the Support at Home Program?
On 1 November 2025, the Australian Government replaced the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs with a single, streamlined system called Support at Home.
This new program is designed to simplify access to aged care services and make it easier for older Australians to receive the right support when and where they need it.
What’s Change Under the New Support at Home Program?
✔ 8 funding levels based on your care needs
✔ Short-term pathways
✔ Quarterly budgets
✔ Price caps for services
✔ 10% maximum on care management fees
What Services Are Included in the Support at Home Program?
The Support at Home program offers a clear and structured list of in-home care services, grouped into three core categories. These services are designed to empower older Australians to live safely, comfortably, and independently in their own homes. Support at Home offers a structured list of services to help older Australians remain safe, independent, and supported in their own homes.
Short-Term Care Options
When your needs change quickly, these care options provide targeted support.
Restorative Care Pathway
This short-term support program is designed to help you recover after a health setback such as surgery, illness, or injury. The goal is to improve your strength, confidence, and mobility so you can remain independent at home and avoid further hospitalisation.
You’ll receive tailored allied health services for up to 12 weeks, with the possibility of a 4-week extension depending on your circumstances.
End-of-Life Pathway
For individuals with a terminal diagnosis or a life expectancy of around three months or less, this pathway provides additional funding and compassionate support. It allows you to remain in a familiar and comfortable home environment, surrounded by loved ones, with services focused on comfort, dignity, and quality of life.
Up to $25,000 in additional support is available for compassionate, palliative in-home care for up to 16 weeks. This funding ensures dignity, comfort, and personalised care during the final stages of life.
How to Get Started with Lumia Care
Contact Us
Call 1300 796 876 or complete our simple online form.
We’ll Guide You
Whether you’re approved, on the waitlist, or just beginning, our process is simple and clear.
Start Care
With no waiting list and a streamlined onboarding process, your services can start immediately.
Are You on the Waitlist?
You're not alone — many older Australians are currently waiting to start their Support at Home funding. Some are waiting to be assessed, while others have been approved but are still months away from receiving services.
But just because you're waiting doesn't mean you have to put your life on hold. View our Home Care Waitlist guide to discover what’s possible right now — with practical steps you can take to stay safe, supported, and in control while you wait.
So why Lumia Care?
Here’s why clients choose us over other providers:
Experience you can trust
With over 66 years of care across respected Australian brands, we’ve refined our systems and services to make home care simpler, safer, and more reliable.
Support wherever you are
Each week, we deliver 30,000 hours of care through 2,942 staff across 9 office locations, with 262 new staff joining monthly.
High-quality carers and nurses
Our people are at the heart of what we do. Every team member is fully vetted, trained, and supported through ongoing development.
Digital tools for peace of mind
Our easy-to-use Client Portal gives you access to care plans, rosters, and invoices 24/7.
Smarter systems = better value
We invest in efficient, digitised systems that save on overheads, so more of your package goes directly into your care.
Comprehensive services under one roof
From cleaning and gardening to nursing and clinical care, we support every Support at Home funding level or short-term pathway.
Personalised Care Plans
We design tailored care plans around your lifestyle, goals, and preferences — with flexibility to adjust as your needs change.
Available right now
No waiting lists, no drawn-out processes. With our streamlined onboarding, you can start care quickly and without hassle.
Flexible Support, Even for Short Shifts
At Lumia Care, we’re happy to help — even for just 1 hour. While many providers require a 2-hour minimum, we believe in making care work around your needs, not the other way around.
Know someone who needs care?
Refer a friend, neighbour or family member for Home Care Package management with Lumia Care and receive a $500 grocery gift card* when they sign up.
Refer today. Make a difference. Get rewarded.
If you are ready to make a referral, use promo code LUMIAFRIEND on the referral form to claim your reward.
*Terms and conditions apply.
Frequently Asked Questions
How Can We Help?
Disclaimer: This information is accurate as of 6 October 2025. It provides a summary based on publicly available government sources regarding the Support at Home program. As the program continues to evolve, details may be subject to change.