Contact Lumia Care
Need to get in touch? Contact the Lumia Care team using the phone number for the service you need. Our offices and contact centre are available Monday to Friday, 9:00 am – 5:00 pm AEST.
General Enquiries
1300 796 876
Aged Care
Disability
Nursing Workforce
Hospital in the Home
Referring a Client?
If you are a healthcare professional looking to refer a client for in-home nursing, disability support, hospital discharge or allied health services, our referral form makes the process quick and simple. Partner with Lumia Care to ensure your clients receive the highest quality care tailored to their individual needs.
Submit an Enquiry
Submit an enquiry by completing the form below. Our team will review your enquiry and get back to you as soon as possible.
Our Office Locations
Lumia Care Sydney Office
Address:
Suite 1, Level 5
223 Liverpool Road
Ashfield NSW 2131
General Enquiries:
Aged Care:
Disability:
disabilityservices@lumiacare.com.au
Hospital in the Home:
Nursing Workforce:
allocations.nsw@lumiacare.com.au
recruitment.nsw@lumiacare.com.au
international@lumiacare.com.au
Meditech Staffing by Lumia Care (Sydney)
Suite 1, Level 5
223 Liverpool Road
Ashfield NSW 2131
allocations.nsw@lumiacare.com.au
recruitment.nsw@lumiacare.com.au
Regal Health by Lumia Care
Suite 1, Level 5
223 Liverpool Road
Ashfield NSW 2131
disabilityservices@lumiacare.com.au
Meditech Staffing by Lumia Care (Central Coast)
Unit 18
19 Reliance Drive
Tuggerah NSW 2259
Lumia Care Central Coast Office
Address:
Unit 18
19 Reliance Drive
Tuggerah NSW 2259
General Enquiries:
Aged Care:
Disability:
disabilityservices@lumiacare.com.au
Hospital in the Home:
Nursing Workforce:
allocations.nsw@lumiacare.com.au
recruitment.nsw@lumiacare.com.au
international@lumiacare.com.au
Kemp by Lumia Care (NSW)
Suite 1, Level 5
223 Liverpool Road
Ashfield NSW 2131
allocations.nsw@lumiacare.com.au
recruitment.nsw@lumiacare.com.au
international@lumiacare.com.au
Healthcare HQ by Lumia Care
Suite 1, Level 5
223 Liverpool Road
Ashfield NSW 2131
allocations.nsw@lumiacare.com.au
recruitment.nsw@lumiacare.com.au
JB Care by Lumia Care
5 Chamberlain St
Campbelltown NSW 2560
Freedom of Information Requests
If you would like to request access to information or records held by Lumia Care, you can submit a Freedom of Information (FOI) request.
We'll review your request and contact you if we need any additional information. We'll also let you know what to expect next and any applicable timeframes.
If you're unsure whether a Freedom of Information request is the right option, please contact us and we'll be happy to help.
Feedback and Complaints
We welcome your feedback. Whether you'd like to tell us about a positive experience, suggest an improvement, or raise a concern, we'd love to hear from you.
Your feedback helps us recognise great work, improve our services and provide the best possible care.
If something hasn't met your expectations, we'll listen carefully, investigate your concerns fairly and work with you to resolve the issue.
What Happens Next?
Submit your feedback or complaint.
We'll acknowledge it.
We'll investigate and respond as soon as possible.
If you're not satisfied, we'll explain your options for further review.
Submit Feedback
Feedback can be submitted via the Lumia Care Complaints & Feedback Form, accessible through:
The Lookout application (for Members, Authorised Representatives, and Sharers)
Or via the button below:
Independent complaint options
If you're not comfortable raising your concern with us, or you're not satisfied with our response, independent complaint bodies are available to help.