LEGAL
Website Information and Disclaimer
A quick summary
We want the information on our website to be helpful, accurate and easy to understand.
While we regularly review and update our content, information can change over time. If you need advice about your individual circumstances, please contact Lumia Care or seek advice from an appropriate professional.
If you're unsure about anything on this website, we're here to help.
Call us 1300 796 876
What this means for you:
When using information on our website:
✓ Information is intended as general guidance
✓ Service availability may vary by location
✓ Government funding and eligibility rules can change
✓ Individual care needs are different
✓ Our team can help explain any information that is unclear
Our commitment to accurate information
We regularly review our website content to help ensure it remains accurate, current and easy to understand.
Some information on our website may change over time due to updates to government programs, funding arrangements, service availability or clinical guidance.
Where information relates to the following areas, it may be reviewed by relevant subject matter experts before publication:
▪ Aged care funding and services
▪ Disability supports and NDIS services
▪ Hospital in the Home services
▪ Nursing and clinical services
▪ Government-funded programs and eligibility requirements
If you are unsure whether information applies to your individual circumstances, please contact our team for guidance.
How we use chatbot information
▪ Chat interactions are de-identified before being stored in Australia.
▪ De-identified information may be used to improve our website content, search functionality and user experience.
▪ Usage information may be monitored to help us understand how people use the website and to detect misuse or security issues.
▪ Information shared with the AI service is not used to train public AI models.
▪ Chatbot responses are not legally binding and should be independently verified if they relate to important decisions.
If you have questions about how information is collected, used or stored, please contact Lumia Care.
No Warranties
We work hard to keep the information on this website accurate and up to date. However, we cannot guarantee that all information will always be complete, current or suitable for every person's circumstances.
Information on this website is provided as general information only and should not be relied on as legal, financial or medical advice. If you need advice about your individual situation, please speak with an appropriate professional.
This website is provided “as is” without any representations or warranties, express or implied. LUMIA CARE makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, LUMIA CARE does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require legal, financial or medical advice, you should consult an appropriate professional.
Limitations of liability
While we take reasonable care in preparing and maintaining this website, Lumia Care cannot accept responsibility for losses that may arise from relying solely on information published on this website.
We encourage users to confirm important information with our team or seek professional advice where appropriate.
LUMIA CARE will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if LUMIA CARE has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit LUMIA CARE’s liability in respect of any:
death or personal injury caused by LUMIA CARE’s negligence;
fraud or fraudulent misrepresentation on the part of LUMIA CARE; or
matter which it would be illegal or unlawful for LUMIA CARE to exclude or limit, or to attempt or purport to exclude or limit, its liability.
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, LUMIA CARE has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against LUMIA CARE’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect LUMIA CARE’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as LUMIA CARE.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Credit
This document was created using a Contractology template available at Freenetlaw.com.
Still unsure?
Our team can help explain:
services
eligibility requirements
funding pathways
referral options
care arrangements
Contact Lumia Care and we'll help point you in the right direction.
Call us: 1300 796 876