Keeping children and young people safe
At Lumia Care, we want every child and young person to feel safe, respected and heard.
This page is for children and young people under 18 who Lumia Care helps or cares for. It is also for parents, carers, families and other people who support them.
If something makes you feel worried, uncomfortable or unsafe, you can tell us.
We will listen to you and help you.
You have the right to feel safe
When Lumia Care helps or cares for you, you have the right to:
feel safe
be treated with respect
be listened to
have a say
ask questions
understand what is happening
tell someone if something doesn't feel right.
You can tell us if:
someone hurts you
someone makes you feel unsafe or uncomfortable
you don't like how someone treats you or talks to you
something happens while Lumia Care is helping you that worries you
you are worried about another child or young person
you are unhappy with the help or care you receive.
If you are worried about something, you can tell us. You don't need to know what to call it.
You can ask someone you trust to help you.
Tell us in your own words
Tell us what happened or what is worrying you.
You don't need to have all the details.
You don't have to tell us your name if you don't want to.
You can also choose if you want us to contact you.
What happens after you tell us?
We will:
✔ listen to you
✔ help you be safe
✔ tell you what will happen next
✔ tell you what is happening when we can.
✔ help keep children safe by checking and supporting the people who work with children and looking for things that could be unsafe.
Sometimes we may need to tell another person so they can help keep you or someone else safe.
We will explain this to you.
You don't have to do this alone. You can ask someone you trust to help you.
Need help right now?
Are you or someone else in danger right now?
Call Triple Zero (000).
Would you like help from someone outside Lumia Care?
If you would like to talk to someone outside Lumia Care about feeling safe, you can find child safety help in your state or territory.
Information for parents, carers and families
We want to hear about your experience with Lumia Care.
You can tell us what is working well, what could be better, or anything that is worrying you about the care or support a child or young person receives.
If you have a concern about a child’s safety or wellbeing, you don’t have to decide whether it is serious before contacting us.
We will listen to you and let you know what happens next.
