How to Choose the Right Support Worker: Lumia Care’s Personalised Approach to Disability Support

Finding the right support worker is one of the most important decisions you’ll make as an NDIS participant or family member. At Lumia Care, we understand how deeply personal that choice is — and we’re here to make sure it feels simple, safe, and right.

Whether you're new to the NDIS or reassessing your current support, we help you find more than a worker. We help you find the right person — someone who understands your goals, respects your lifestyle, and fits seamlessly into your world.

Why the Right Match Makes All the Difference

A great support worker can help you live with more confidence, more independence, and more joy. That’s why our process goes beyond qualifications. We consider your personality, preferences, cultural needs, and life goals — because real care starts with real connection.

How Lumia Care Helps You Find Your Perfect Match

Here’s how our matching process works — and why so many NDIS participants trust Lumia Care:

Client Needs Assessment

We start by listening. Our team will take the time to understand your care needs, your preferences, your goals, and how you like to be supported — at home and in the community.

Skills and Qualifications

All our support workers are qualified, experienced, and properly trained. From personal care to complex disability support, we only match you with workers who meet the highest professional standards.

Personality & Compatibility

You deserve to feel comfortable with your support worker. We consider your preferred communication style, energy level, and even shared interests — because the right match feels like working with a trusted friend.

Location & Availability

We only recommend support workers who are available when and where you need them. Consistency and reliability are key to building trust — and that’s what we prioritise.

Relevant Experience

Whether you live with autism, psychosocial disability, or another complex need, we’ll connect you with someone who has experience supporting others with similar backgrounds. That way, they’ll already understand what matters most to you.

Our Commitment to Quality and Safety

At Lumia Care, your safety and well-being are non-negotiable. That’s why we also ensure:

• Verified references and background checks for every team member

• Cultural and language alignment, if that’s important to you or your family

• Trial period options so you can see how the match feels

• Ongoing feedback loops, because your voice matters

• Specialised training for workers in areas like autism, mental health, complex needs, and communication strategies

We don’t just promise quality — we back it up with professional standards, personalised care plans, and regular check-ins to ensure you’re happy with your support.

Support That Feels Like You

Every person is different — and that’s why we never take a one-size-fits-all approach. Whether you want help building independence, staying connected socially, or managing daily tasks, we’ll tailor your support around what matters most to you.

At Lumia Care, we don’t just talk about choice and control — we build it into every decision, every day.

Why Families Choose Lumia Care

• 66+ years of healthcare experience

• Fully accredited NDIS provider

• Experts in disability and complex care

• Flexible, person-first support

• Trusted by referrers, coordinators, and families

Let’s Start Your Journey

Ready to find the right support worker — and feel fully supported? Contact us today.

Let’s find a match that feels like home. Because at Lumia Care, we don’t just meet the standard — we set it.