As we get older, it’s natural for our needs to change, and sometimes a little extra support can make everyday life easier. If you or a loved one are starting to explore care options, understanding how to get an aged care assessment is an important first step.

The process is designed to help identify the care that suits your situation. In this guide by the team at Lumia Care, we’ll cover how to apply for an aged care assessment and what you can do to make the process as simple and stress-free as possible.

What is an aged care assessment?

An aged care assessment is a formal, free evaluation required to access government-funded aged care services in Australia, such as in-home support or residential care. It helps determine the level of assistance you may need with daily tasks like showering, preparing meals, cleaning or moving safely around your home.

Assessments are arranged through My Aged Care, the Australian Government’s entry point for aged care assistance. In most cases, the assessment takes place in your home, where you may feel more comfortable discussing your needs and the type of support that could help you continue living life on your terms.

For many people, the word “assessment” can feel a little daunting and may even sound like a test. In reality, an assessment for aged care is simply a respectful conversation focused on exploring services that may help maintain your independence and wellbeing. It does not automatically lead to residential care or a loss of control over your decisions.

What happens during the aged care assessment?

Here's what you can generally expect during the assessment:

Understanding your eligibility 

One of the first parts of the assessment involves confirming your eligibility for government-funded aged care services. The assessor may ask about your health, mobility and how you currently manage everyday activities. This helps build a clearer picture of your situation and the level of care that may be appropriate.

A conversation in your home environment

Assessments are typically arranged in your home, helping the assessor understand your living situation and daily routines. If you prefer, a family member, friend or carer can be there with you during the meeting for added support.

Topics the assessor may discuss

The assessor may ask questions about different aspects of your daily life, including:

• Your current health and any medical conditions

• How you manage everyday activities such as cooking or personal care

• The support you currently receive from family, friends or other services

• Any difficulties you experience that may affect your independence or safety at home

Determining appropriate services

Based on the information you share, the assessor may recommend one or more of these services:

• Personal care such as assistance with bathing, grooming or dressing

• Household assistance including cleaning, laundry or meal preparation

• Social and community support to help you stay connected and engaged

• Home modifications such as installation of safety rails or accessibility adjustments

• Nursing services including health management or prescription management

• Respite care, which provides temporary relief for family carers

How do I arrange my aged care assessment?

You can apply for an aged care assessment service yourself or ask a healthcare professional such as your GP or hospital social worker to help arrange the referral. There are three main ways to begin the application process:

Online

You can submit your application through the My Aged Care website. The online form usually takes around 15 to 20 minutes to complete.

By phone

If you’re more comfortable speaking to someone directly, you can call My Aged Care on 1800 200 422. They can answer any questions and help lodge your application over the phone. You are welcome to have a carer, relative or friend join the call.

In person

If you prefer an in-person conversation, you can arrange a meeting with an Aged Care Specialist Officer (ACSO) at a Services Australia centre.

Need a hand getting started?

If you’re unsure where to begin, our team can assist you with your application and guide you through the process. We’re here to answer your questions and help you take the next step with confidence.

Once your application has been submitted, the assessor will reach out to explain the next steps and book a suitable time. You may hear from them within 2 to 6 weeks, and you can check the progress of your application through your My Aged Care Online Account. If your situation is urgent, you can call My Aged Care to discuss your circumstances and possible priority support.

How to prepare for an assessment for aged care

Before the assessment, it can be helpful to reflect on the support you currently receive and where additional assistance may be required. You may also be asked to have a few documents and details ready, including:

• Your Medicare card and another form of identification, such as a driver’s licence, healthcare card, passport or DVA card

• Any referrals or notes from your doctor

• Contact details for your GP or other healthcare professionals involved in your care

• Any details or questions you may have about aged care services that you would like to discuss

Get tailored aged care services at Lumia Care

Navigating aged care services can feel overwhelming, but you don’t have to go through it alone. At Lumia Care, we develop personalised care plans based on thorough assessments. Whether it’s assistance with daily tasks, personal care, specialised nursing or compassionate palliative support, our team is committed to caring for you with empathy and respect.

We also understand that there can be waiting periods between approval and receiving your government-funded support, and that your needs may change during this time. If your circumstances evolve, our team is here to help you understand your options and access the right support while you wait.

Contact us to discuss your options and access specialised care so you can focus on the people you love and the moments that make life meaningful.