Need a provider to help manage your package?
We make it easy — with 15% off hourly rates on Support at Home services
✔ Immediate start — no waiting lists
✔ Registered nurse oversight included
✔ Trusted experience – 66+ years in care
✔ Real value for money – More funds, more independence
✔ Fully managed care - stress-free support
Support at Home Has Officially Launched — Get 15% Off Hourly Rates
The Support at Home program has now begun, replacing the previous Home Care Package (HCP) system. All existing HCP recipients have been transitioned into this new program, designed to provide more flexibility, simplicity, and control as your care needs evolve.
To help you make the most of your new package, Lumia Care is offering 15% off hourly rates on eligible Support at Home services.
Whether you’re newly approved, moving on from CHSP, or exploring your HCP or Support at Home provider options, Lumia Care is here to make the transition smooth, simple, and stress-free. Our expert team takes the time to understand what matters most to you — so your care is personal, not just procedural.
With aged care packages being released, there’s never been a better time to get started with a provider you can trust.
How to Get Started with Lumia Care
Contact Us
Call 1300 796 876 or complete our simple online form.
We’ll Guide You
Whether you’re approved, on the waitlist, or just beginning, our process is simple and clear.
Start Care
With no waiting list and a streamlined onboarding process, your services can start immediately.
So why Lumia Care?
Besides our industry-first no fee offer, here’s why clients choose us over self-management or other Home Care Package providers:
Experience you can trust
With over 66 years of care across respected Australian brands, we’ve refined our systems and services to make home care simpler, safer, and more reliable.
Support wherever you are
Each week, we deliver 30,000 hours of care through 2,942 staff across 9 office locations, with 262 new staff joining monthly.
High-quality carers and nurses
Our people are at the heart of what we do. Every team member is fully vetted, trained, and supported through ongoing development.
Digital tools for peace of mind
Our easy-to-use Client Portal gives you access to care plans, rosters, and invoices 24/7.
Smarter systems = better value
We invest in efficient, digitised systems that save on overheads, so more of your package goes directly into your care.
Comprehensive services under one roof
Form cleaning and gardening to nursing and clinical care, we support all transitioned Home Care Packages and new Support at Home packages.
Personalised Care Plans
We design tailored care plans around your lifestyle, goals, and preferences — with flexibility to adjust as your needs change.
Available right now
No waiting lists, no drawn-out processes. With our streamlined onboarding, you can start care quickly and without hassle.
Flexible Support, Even for Short Shifts
At Lumia Care, we’re happy to help — even for just 1 hour. While many providers require a 2-hour minimum, we believe in making care work around your needs, not the other way around.
See what our clients, patients and their families say
Lumia Care provided very kind and thoughtful care of my Aunt; being able to rely on regular carer's who we came to trust was invaluable. From initial assessment through to schedule management and day-to-day communication, the team at Lumia were always helpful and accommodating.
Our experience with Jo has been faultless. Very smooth process, great communication, we always felt safe and heard. Wouldn't hesitate to recommend. 10/10.
We are generally very happy. I don't often give 10/10! The whole family has been reassured that she is in good hands and know that we can rely on the Team to keep her safe. All of the girls that come to see her are great, and most importantly my Mother is very happy.
Know someone who needs care?
Refer a friend, neighbour or family member for Home Care Package management with Lumia Care and receive a $500 grocery gift card* when they sign up.
They’ll also pay no care or package management fees until 31 October 2025. Trusted care for them. A thank you for you.
Refer today. Make a difference. Get rewarded.
If you are ready to make a referral, use promo code LUMIAFRIEND on the referral form to claim your reward.
*Terms and conditions apply.
