Support at Home: Service and Support Programs

This support helps with daily tasks that keep your home safe, clean and manageable. It can include general house cleaning, laundry, grocery shopping, and preparing or delivering meals. For some clients, it also involves light gardening or basic home maintenance — just enough to stay on top of the little things without stress. 

Client scenario | Helen 

Helen lives alone with arthritis. With weekly help for groceries, laundry and meal preparation, she’s able to stay comfortable at home and maintain her independence without relying on family. 

These services focus on your wellbeing, mobility, and connection to everyday life. You might receive support with showering, dressing or grooming, help to get out and about safely, or someone to check in regularly. It can also include medication reminders, transport to appointments, or simply having someone to talk to. 

Client scenario | Jim 

Jim receives daily support with personal care and transport. His regular morning visits help him feel more confident and allow him to stay involved in his community without over-relying on family members. 

These services bring nursing and allied health care directly into your home. Depending on your needs, this may include help with wound care, managing medications, monitoring chronic conditions like diabetes, or post-hospital recovery support. Allied health services — like physiotherapy, podiatry or occupational therapy — can also be part of your ongoing care.

Client scenario | Fatima 

Fatima lives with diabetes and mobility limitations. Her care plan includes nursing check-ins, podiatry for foot health, and physiotherapy to help her stay active at home without needing frequent clinic visits.

Restorative care offers a short-term plan to help you recover and regain confidence after an illness, injury or hospital stay. Services may include physiotherapy, occupational therapy, home equipment, and in-home support — typically for six to twelve weeks, with a clear focus on reablement. 

Client scenario | Roslyn 

Roslyn received restorative care following surgery. With support from a physiotherapist and short-term assistance at home, she was able to build strength and return to independent living without additional care. 

When someone is nearing the final stage of life, this pathway provides the compassionate support needed to remain at home. It is designed for people who may have only a short time left, often a few months or less and wish to be cared for in a familiar place, with family, carers and loved ones close by. Services can include personal care, domestic help, clinical and allied health support, assistance accessing equipment and aids, emotional comfort, and respite for family and carers. Our goal is to provide peaceful and supportive care when it is needed most.

Client scenario | Alan 

Alan’s wish was to stay at home during the last few months of his illness. Through personalised care, well-coordinated supports and ongoing reassurance, he remained comfortable in familiar surroundings, while his family felt supported and confident in the care provided.