Support at Home Costs
Understanding Your Support at Home Costs and Funding
At Lumia Care, we believe in transparent, fair pricing so you can make the most of your Support At Home funding. While the government funds most of your package, you may need to contribute depending on your financial situation. Below, we explain the different types of fees that could apply and how Lumia care helps you get the best value for your care.
New Client Offer: 15% off Hourly Rates
Right now, Lumia Care new clients save 15% off standard support worker rates — helping you get more care for less.
As Australia moves to the new Support at Home system, we’re here to make quality aged care simple, affordable, and built around you.
How Support at Home Funding Tiers Are Allocated
The Support at Home program introduces eight funding classifications, designed to better align with individual care needs and ensure more flexible access to services. These levels offer a range of annual funding amounts, based on your assessed level of support.
Each classification provides a quarterly care budget, helping you plan and use your services consistently across the year. This new model replaces the former Home Care Package system and simplifies how funds are allocated.
If you're currently receiving care through a Home Care Package, there's no need to worry, you will automatically be placed into the new Support at Home level that corresponds with your existing funding, so there’s no disruption to your care.
This approach ensures a smoother transition and gives you more control over how and when your care is delivered.
Transitioned HCP Classifications
Your care won't be interrupted. Your quarterly budget will match your existing funding level.
Indicative Transitioned HCP Level Budgets*
Indicative SAH classification budgets*
Participant Contribution Costs
Under the new Support at Home system, you may be asked to contribute toward the services you receive — particularly for supports that help with daily tasks or personal independence. These contributions are means-tested and depend on your income level.
If you were already on a Home Care Package before 12 September 2024, your costs won’t increase. And across all aged care, a lifetime contribution cap of $130,000 ensures fairness and financial protection.
So why Lumia Care?
Here’s why clients choose us over other providers:
Experience you can trust
With over 66 years of care across respected Australian brands, we’ve refined our systems and services to make home care simpler, safer, and more reliable.
Support wherever you are
Each week, we deliver 30,000 hours of care through 2,942 staff across 9 office locations, with 262 new staff joining monthly.
High-quality carers and nurses
Our people are at the heart of what we do. Every team member is fully vetted, trained, and supported through ongoing development.
Digital tools for peace of mind
Our easy-to-use Client Portal gives you access to care plans, rosters, and invoices 24/7.
Smarter systems = better value
We invest in efficient, digitised systems that save on overheads, so more of your package goes directly into your care.
Comprehensive services under one roof
From cleaning and gardening to nursing and clinical care, we support every Support at Home funding level or short-term pathway.
Personalised Care Plans
We design tailored care plans around your lifestyle, goals, and preferences — with flexibility to adjust as your needs change.
Available right now
No waiting lists, no drawn-out processes. With our streamlined onboarding, you can start care quickly and without hassle.
Flexible Support, Even for Short Shifts
At Lumia Care, we’re happy to help — even for just 1 hour. While many providers require a 2-hour minimum, we believe in making care work around your needs, not the other way around.
Want to learn more?
Visit our Support at Home page for a full breakdown of our services and benefits.
