Support at Home Costs
Understanding Your Support at Home Costs and Funding
At Lumia Care, we believe in transparent, fair pricing so you can make the most of your Support At Home funding. While the government funds most of your package, you may need to contribute depending on your financial situation. Below, we explain the different types of Support at Home costs and fees that could apply and how Lumia Care helps you get the best value for your care.
New Client Offer: 15% off Hourly Rates
Right now, Lumia Care new clients save 15% off standard weekday support worker rates — helping you get more care for less.
As Australia moves to the new Support at Home system, we’re here to make quality aged care simple, affordable, and built around you.
What Services Can Support at Home Funding Be Used For?
Support at Home funding is designed to cover a wide range of services that help older Australians remain safe, independent, and supported in their own homes. Depending on your approved funding classification and support plan, your budget may be used for services such as:
Domestic Assistance
Help with general cleaning, laundry, shopping and other everyday household tasks.
Home Maintenance
Services to help keep your home and garden safe, accessible and liveable.
Meal Support
Assistance with meal preparation or providing nutritious meals to help you maintain a healthy diet.
Social Support
Help staying connected with your community, culture and social activities.
Transport Assistance
Support getting to medical appointments, shopping trips and daily errands.
Personal Care
Assistance with bathing, dressing, hygiene, mobility and communication.
Nursing Care
Clinical care and treatment delivered by qualified health professionals.
Allied Health and Therapy Services
Support from professionals such as physiotherapists, podiatrists, and occupational therapists.
Respite Support
Short-term care that gives carers a break while ensuring you continue to receive support.
Your provider will work with you to develop a care plan and budget that aligns with your approved services and helps ensure your Support at Home funding is used effectively.
How Your Support at Home Budget Is Created
After completing your aged care assessment through My Aged Care, an assessor works with you to develop a support plan. This plan outlines your goals, the types of services you may need and the level of funding you are approved to receive under the Support at Home program.
If approved, you will receive a Notice of Decision confirming your eligibility and funding classification. The program includes eight classifications, each providing a different level of funding depending on your care needs.
Once funding is allocated, you can choose a registered provider such as Lumia Care to deliver your services. Your provider will then work with you to develop an individualised care plan and budget, ensuring your services align with your approved support plan and funding level.
How Support at Home Funding Tiers Are Allocated
The Support at Home program introduces eight funding classifications, designed to better align with individual care needs and ensure more flexible access to services. These levels offer a range of annual funding amounts, based on your assessed level of support.
Each classification provides a quarterly care budget, helping you plan and use your services consistently across the year. This new model replaces the former Home Care Package system and simplifies how funds are allocated.
If you're currently receiving care through a Home Care Package, there's no need to worry, you will automatically be placed into the new Support at Home level that corresponds with your existing funding, so there’s no disruption to your care.
This approach ensures a smoother transition and gives you more control over how and when your care is delivered.
Transitioned HCP Classifications
Your care won't be interrupted. Your quarterly budget will match your existing funding level.
Transitioned HCP Level Budget
SAH Classification Budget
Client Contribution Costs
Under the new Support at Home system, you may be asked to contribute toward the services you receive — particularly for supports that help with daily tasks or personal independence. These contributions are means-tested and depend on your income level.
Participants are generally expected to contribute towards independence and everyday living services, such as assistance with household tasks, personal care, or community access. However, the government continues to fully fund clinical support services, including nursing care and other health-related supports delivered by qualified professionals.
Your contribution amount is determined through an income and assets assessment conducted by Services Australia. This ensures contributions are fair and reflect each person’s financial circumstances.
If you were already on a Home Care Package before 12 September 2024, your Support at Home costs won’t increase. And across all aged care, a lifetime contribution cap of $130,000 ensures fairness and financial protection.
*Current as of 1 November 2025. For more information on funding classifications for Support at home please contact us or visit health.gov.au
So why Lumia Care?
Here’s why clients choose us over other providers when it comes to managing Support at Home costs and receiving reliable care:
Experience you can trust
With over 66 years of care across respected Australian brands, we’ve refined our systems and services to make home care simpler, safer, and more reliable.
Support wherever you are
Each week, we deliver 30,000 hours of care through 2,942 staff across 9 office locations, with 262 new staff joining monthly.
High-quality carers and nurses
Our people are at the heart of what we do. Every team member is fully vetted, trained, and supported through ongoing development.
Digital tools for peace of mind
Our easy-to-use Client Portal gives you access to care plans, rosters, and invoices 24/7.
Smarter systems = better value
We invest in efficient, digitised systems that save on overheads, so more of your package goes directly into your care.
Comprehensive services under one roof
From cleaning and gardening to nursing and clinical care, we support every Support at Home funding level or short-term pathway.
Personalised Care Plans
We design tailored care plans around your lifestyle, goals, and preferences — with flexibility to adjust as your needs change.
Available right now
No waiting lists, no drawn-out processes. With our streamlined onboarding, you can start care quickly and without hassle.
Flexible Support, Even for Short Shifts
At Lumia Care, we’re happy to help even for just 1 hour. While many providers require a 2-hour minimum, we believe in making care work around your needs, not the other way around.
Want to learn more?
Visit our Support at Home page for a full breakdown of our services and benefits.
