Our Commitment to Diversity, Equality & Inclusion

Everyone deserves to feel safe, respected and welcomed.

At Lumia Care, we believe great care starts with understanding the people we support. We are committed to providing inclusive, culturally safe and person-centred care that respects every person's identity, culture, beliefs, experiences and choices.

Whether you're a client, patient, participant, family member, carer, employee or referrer, you are welcome at Lumia Care.

Acknowledgement of Country

We acknowledge the Traditional Custodians of Country

Lumia Care acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands, waters and communities where we live and work.

We recognise their continuing connection to Country, culture and community and pay our respects to Elders past and present.

As a national organisation, we acknowledge the Traditional Custodians of all the lands on which we provide care and recognise the strength, resilience and diversity of Aboriginal and Torres Strait Islander peoples.

We are committed to listening, learning and working together to help improve health outcomes for First Nations peoples.

Reconciliation

Our commitment to reconciliation

Lumia Care is proud to continue the reconciliation journey started through Pop-Up Health.

As part of the Reconciliation Action Plan (RAP) community, we recognise that reconciliation is built through respectful relationships, understanding and meaningful action.

We are committed to:

  • building respectful relationships with Aboriginal and Torres Strait Islander peoples

  • creating culturally safe healthcare services

  • supporting employment and career opportunities

  • learning from First Nations voices

  • celebrating Aboriginal and Torres Strait Islander cultures and histories.

LGBTQIA+SB Inclusion

Inclusive care for LGBTQIA+SB communities

Everyone deserves healthcare where they feel safe, respected and able to be themselves.

Lumia Care welcomes people of all sexual orientations, gender identities, gender expressions and sex characteristics, including lesbian, gay, bisexual, transgender, queer, intersex, asexual and other sexuality and gender diverse people.

We also recognise and respect Sistergirls and Brotherboys (SB) —Aboriginal and Torres Strait Islander people whose gender identities are recognised within their cultures and communities. We acknowledge the importance of providing care that is culturally safe, respectful and inclusive of their identities and lived experiences.

We are committed to providing respectful, person-centred care that recognises and values every person's identity, relationships and lived experience.

Our team strives to create an environment where people feel comfortable asking questions, making decisions about their care and receiving support with dignity and respect.

We respect people's chosen names, pronouns and identities and are committed to providing care that is free from discrimination, harassment and prejudice.

Everyone deserves to feel seen, heard, valued and supported.

Cultural Diversity

Supporting Australia's diverse communities

Australia is home to many cultures, languages and traditions, and we recognise that these are an important part of every person's identity.

We understand that culture can influence how people experience healthcare, make decisions and connect with services.

Where possible, we work with clients and families to understand their cultural preferences and individual needs so we can provide care that is respectful, appropriate and meaningful.

If English isn't your preferred language, please let us know. Where possible, we can help arrange interpreter support or communicate in ways that work best for you.

Accessibility

Making healthcare easier to access

Healthcare information should be easy to understand and easy to use.

We aim to provide information that is:

  • Written in plain English.

  • Suitable for people with different literacy levels.

  • Accessible across different devices.

  • Designed with accessibility in mind.

If you need information in another format, large print or additional assistance accessing our services, please let us know. We'll do our best to help.

Our People

Building an inclusive workplace

Creating inclusive care starts with creating an inclusive workplace.

We're committed to fostering a workplace where everyone feels respected, supported and able to contribute, regardless of their background, identity or lived experience.

We value different perspectives because they help us provide better care for the communities we serve.

Our commitment in action

Creating an inclusive organisation is an ongoing journey.

Across Lumia Care, we continue to:

  • Deliver person-centred care that respects individual choices.

  • Promote cultural awareness and inclusive practices across our workforce.

  • Support culturally safe healthcare.

  • Build strong relationships with local communities.

  • Encourage diversity across our workforce.

  • Listen to feedback from clients, families and carers.

  • Continuously improve the way we deliver care and support.

We know there is always more to learn, and we're committed to continuing this journey alongside the people and communities we serve.