After Hours Booking Consultant - Sydney

About the Role:

Sydney - We have an exciting opportunity to join Lumia Care as an After Hours Bookings Consultant. This role will be remote and contribute to an amazing team to help generate bookings and provide exceptional service to our clients. You must be able to work according to AEST.   

Role Type:

Full-time

Responsibilities of the Booking Consultant:

• To build and maintain effective relationships with clients, employees and stakeholders.

• Ensure all employees are rostered to suitable services as per their qualifications and experience.

• Establish and update all employee availability into scheduling system.

• Ensure all services are delivered in a professional, caring and respectful manner.

• Ensure all company policies and procedures are being adhered to by all employees.

• To achieve KPIs set by senior management.

• Undertake other office duties as directed.

• Maximise shift bookings by effectively managing all aspects of the recruitment process including, but not limited to, staff recruitment, and completion of bookings.

• Oversee the growth of a portfolio(s) to maximise business growth.
  

Essential Criteria:

• Demonstrated experience in a rostering role, ideally within hospital and healthcare.

• Demonstrated time management and organisational skills.

• A high level of attention to detail and effective time management skills.

• Demonstrated compassion, sensitivity and cultural awareness.

• Self-organised with high levels of motivation and the ability to work autonomously.

• Proficient computer skills in Microsoft Office suite and willingness to learn new programs.

• Comfortable working in a small team environment and dealing with multiple work requests.
  

Why Join Us?

• Supportive, friendly and collaborative team.

• Attractive Salary. 

• EAP (Employee Assistance Program).

• Competitive remuneration along with career progression.

• Ongoing support and training from department leads and senior management.

• Company celebrations such as birthday recognition, Christmas parties, Melbourne Cup event, charitable causes, and others.

Employment offer will be subject to satisfactory mandatory compliance checks including National Criminal History Check, NDIS Worker screening check, COVID-19 Vaccination status (fully vaccinated with booster shot), employment reference checks and required identity checks.