Care Partner (Administrator) - Community Aged Care

About the Role:

Lumia Care is inviting applications for a Care Partner (Administrator) to look after our community aged care portfolio who will operate in a self-directed manner to coordinate the in-home care for older Australians who have Commonwealth Home Support funding. Key to the role is case coordination with Support At Home Clients and internal services. We require an outstanding communicator who works clearly, concisely and with full transparency with their participants and their families. 

Key Experience in the following is required: 

• Community Care experience is a must - we are looking for someone who is knowledgeable navigating the Community Care landscape and has previous experience working with this cohort of customers including CHSP, DVA and Hospital In The Home. This is an extremely busy role and we need someone who is confident in what they are doing and can hit the ground running, taking referrals and liaising with various teams to co-ordinate their services quickly. 

• Being the first point of contact when receiving enquiries from consumers, families and service providers and referral partners 

• Providing high-quality administrative support in a fast paced environment via telephone and emails 

• Experience in receiving and reporting consumer feedback and handling complaints 

• Liaising with Care Partners and schedulers to co-ordinate the successful onboarding of prospective new participants 

• Familiarity with using the My Aged Care Portal - setting up new customer profiles in our systems 

Our successful candidate will possess: 

• Demonstrated experience in a similar role in the community care space esp. handling referrals 

• Outstanding communication skills, both written and verbal 

• Superior attention to detail 

• Ability to work to competing deadlines and ability to prioritize tasks