Annecto Closure: A Smooth Transition to Trusted Care with Lumia Care

With Annecto announcing it will cease aged care and disability services by July 2025, thousands of individuals and families across Australia now need a new provider they can trust — one that’s ready to step in with stability, compassion, and consistency

Whether you’re receiving a Home Care Package*, NDIS-funded disability support, or assistance through the Department of Veterans’ Affairs (DVA), this is an opportunity to transition to a provider that’s ready to deliver more — more value, more reliability, and more personalised care.

At Lumia Care, we’ve been delivering compassionate, clinically governed care for over 66 years. With teams working across metro and regional communities, we make transitions simple, smooth, and supportive.

Aged Care Clients: More from Your Home Care Package

If you're currently receiving a Home Care Package through Annecto, switching to Lumia Care delivers immediate advantages. With a 0% management fee* and no hidden costs, more of your funding goes directly to the care you need. Registered Nurse oversight is included, and our clients typically save up to $8,000 annually on Level 4 packages.

You’ll have access to personal care, clinical nursing, domestic help, home maintenance, and more — all delivered with flexibility, consistency, and care.

Here’s what one happy family member shared about their experience with Lumia Care:

“Lumia Care provided very kind and thoughtful care of my Aunt; being able to rely on regular carers who we came to trust was invaluable. From initial assessment through to schedule management and day-to-day communication, the team at Lumia were always helpful and accommodating.” — Bronwyn, family member of a Lumia Care client

*For September & October 2025. Offer valid for new clients only

Veterans: Continued Support for Those Who Served

If you're a veteran currently supported by Annecto, there's no need to worry — Lumia Care is here to provide continuity and quality. We proudly deliver specialised services funded by the Department of Veterans’ Affairs, tailored to your repatriation card and individual needs.

Whether you're eligible for community nursing, domestic assistance, medication support, rehabilitation, transport, or palliative care, our experienced team is ready to support your independence and wellbeing — with compassion and respect.

Disability Support: NDIS Services That Adapt to Your Life

If you’re receiving disability services through Annecto, we understand the importance of continuity and choice. Lumia Care is a registered provider for NDIS, TAC, WorkSafe and iCare, delivering flexible and responsive support across a wide range of needs.

Our services include daily personal care, household assistance, transport, social and community participation, and Supported Independent Living (SIL). We also offer 24/7 availability and clinical oversight where required — ensuring every individual gets the right support, at the right time.

Our team is active in communities across the eastern states, from larger urban centres to regional areas. No matter where you're based, we’re ready to help you stay connected and independent. Plus, with our complimentary case management and regular plan reviews, you’re supported to get the most out of your NDIS funding.

Why Lumia Care?

Our approach is simple: deliver the kind of care we’d want for our own families. Backed by a national team and rigorous quality practices, Lumia Care is a registered and trusted provider of aged care and disability services — with no waitlists, no confusion, and no compromise on safety or service.

At Lumia Care, compassion, integrity, innovation and collaboration aren’t just values — they’re our everyday standard. We prioritise dignity, honesty and progress, using technology to improve your experience and working hand-in-hand with clients, families and health partners to deliver outcomes that matter.

Let Lumia Care be your partner in care. Whether you’re supporting a loved one or seeking support yourself, we’re here to help you live life to the fullest. Our onboarding process is simple and stress-free, and our team is ready to support you across most parts of Australia — from your very first call.

Let’s Plan Your Next Step Together

If you're affected by Annecto’s closure, don’t wait until services end. Whether continuing Home Care Package services, DVA support, or transitioning disability care, Lumia Care is ready to help — with no hassle and real value.

We proudly support individuals and families across Victoria, New South Wales, Queensland and the ACT, delivering high-quality aged care and disability services tailored to every stage of life.

We’ll guide you through the full transition to Lumia Care — step by step — ensuring continuity, comfort, and confidence.

Contact us today to start your transition or speak with our friendly team.

*Home Care Packages are Transitioning to Support at Home in the near future