Operations Manager (Healthcare) - Melbourne

About the Role:

Melbourne - Lumia Care is thrilled to announce an exciting opportunity for an Operations Manager, driven by the continued expansion and growth of our business. As we experience an increase in demand and interest, we are actively seeking passionate individuals to join our dynamic team and contribute to our success. This is a great time to become a part of our journey and make a meaningful impact at Lumia Care.

The Operations Manager is responsible for leading the operations team to optimise our delivery and quality of care to our patients.

We are looking for a reliable leader who shares our values of commitment, integrity, accountability, and compassion; Embracing these values means you will thrive in your role and be swiftly welcomed into the Lumia Care family! 

This role is a great opportunity for Team Leaders in Nursing, Aged Care, or Community Care to advance their careers.

Role Type:

Full-time

Responsibilities includes:

• To provide leadership over all aspects of the Lumia Care Referral Pathway that are consistent with the Governance Framework.

• Assist all services to close identified gaps in processes and procedures by mentoring, educating, monitoring and managing progress on agreed improvement projects and opportunities.

• Ensure continuous improvement opportunities are identified and promoted.

• To provide assistance, education, mentoring and support to Team Leaders through regular meetings and general guidance.

• Conduct performance management and periodic review of performance.

• To actively control relevant dashboards and promote team adherence to organisational Policies and Procedures.

• To develop reports and dashboards to control the flow and quality of information from operations to other departments within Lumia Care to minimise human error and ensure data integrity.

• To review and resolve escalated Incidents recorded on the Incident Register with the involvement of regular stakeholders.
  

Essential Criteria:

To be successful in this role, you will need to demonstrate the following:

• High level of experience in managing aspects of operations and staff within an acute and primary health settings. 

• Practical organisational skills with attention to detail.

• High standard of verbal and written communication.

• Practical organisational skills with attention to detail and ability to delegate and prioritise competing demands.

• Proficiency in MS Office (Word, Excel and PowerPoint).
  

What We Offer:

• Supportive, friendly and collaborative team.

• EAP (Employee Assistance Program).

• Access to a fully maintained company vehicle.

• Employee referral program.

• Competitive remuneration along with career progression.

• Ongoing support and training from department leads and senior management.

• Company celebrations such as birthday recognition, Christmas parties, Melbourne Cup event, charitable causes, and others.

• Team bonding activities.

Employment offer will be subject to satisfactory mandatory compliance checks including National Criminal History Check, NDIS Worker screening check, Covid-19 Vaccination status (fully vaccinated with booster shot), employment reference checks and required identity checks.